Support

Email

For account issues, billing questions, bug reports, or anything else that's not a public discussion, email us:

support@makiaveli.dev (placeholder — replace with real address once mailbox is live)

Response time

• Free tier — best effort, typically within 48 hours on weekdays.
• Pro tier — within 24 hours on weekdays.
• Enterprise tier — priority queue, within 4 hours on weekdays.

Before you email

Check these first — most questions are answered here:

• /docs — getting started, chat modes, credits, per-project databases, remixing
• /changelog — what changed in the latest release
• /community — GitHub Issues and Discussions
• FAQ on the homepage — covers API keys, self-hosting, source download, custom domains

Bug reports

A good bug report includes:

1. What you were trying to do
2. What the agent did instead (chat transcript helps)
3. Browser console + network tab errors
4. Steps to reproduce

You can also file an issue directly at github.com/zeks-new/Makiaveli/issues.